Computer Telephony Integration Providers

Computer Telephony Integration is the interaction and control between an organization’s managing computer and phone systems. CTI applications are the technology which permit the transactions between the two systems to be integrated and help an organization realize increased efficiencies throughout their call center applications. Modern computer telephony integration providers software application suites provide the ability for a company to include email, web, fax, and video integration along with the traditional voice communications that were the foundation of CTI application support. There are a wide-range of computer telephony integration providers available on the marketplace. The following are five of the most well-known listed in alphabetic order.

#1 Computer Telephony Integration Provider – Actimax

Based in the U.K., Actimax has been active in the Computer Telephony Integration Industry for over 30 years. They will provide and end-to-end review of an organization’s on-going call-center and CTI activities and provide a comprehensive report on how they can optimize operations with their services. Actimax can be used for the company that hasn’t upgraded their CTI applications since “Screen Pop” was cutting edge or they can be utilized to help an organization upgrade to the latest technology available on the marketplace. Most recently, Actimax has been specializing in the integration of video conferencing at the workplace for organizations that have a need for video communications to augment other forms of data exchange.

#2 Computer Telephony Integration Provider – Microsoft Windows 2000 Professional

Microsoft provides Computer Telephony Integration support embedded in Microsoft Windows 2000 Professional Edition. The underlying CTI protocol used is Microsoft’s TAPI CTI protocol which uses two sub-layers of support providers to enable the CTI support: Telephony integration and multi-media support. The CTI suite included with the Professional edition of Windows 2000 Professional provides access and control to the manipulation of audio and video streams of teleconferences as well as the DirectShow API for manipulation of streaming media. These features complement the standard telephony interface of Windows 2000 Professional with the organization’s phone system and underlying databases. Additionally, the Microsoft product can enable device sharing within an organization, further leveraging the ergonomic benefit of the CTI application within an organization. Windows 2000 Professional also permits existing applications to be directly associated with new telephony devices added to the network without resetting the entire network. Depending on the inherent Information Technology infrastructure resident at a company, the Microsoft CTI suite can be installed using distance support. If there is no resident IT expert at the organization, the CTI installation will have to be sub-contracted through an alternate CTI provider.

#3 Computer Telephony Integration Provider – Alliance Infotech

Alliance Infotech is one of the leading Computer Telephony Integration providers in India. They specialize in providing unified messaging solutions while using commercial grade CTI hardware components to fully upgrade businesses to scalable enterprise solutions. The Unified Messaging interface provided with the Alliance Infotech CTI solution permits the user to see of their their applicable messages (mobile voice, desk voice, email, fax, SMS, MMS, Tweets, etc) at the business or remotely through VPN access. The Alliance CTI solutions are used in both the business and service industry’s and have a world-wide reach with their customer-base of their CTI products. Unlike other CTI providers, their solution is one of a few that has proven to be scalable across all forms of Enterprise communication as well as allowing the employee or manager to take the office with them on the road without a loss of capability.

#4 Computer Telephony Integration Provider – Fujitsu

Fujitsu is one of the leading Computer Integration Providers located in Singapore. Their CTI solutions incorporate Voice Over IP (VOIP) capability for an organization’s phone usage enabling the entire infrastructure to be Internet-based. Additionally, Fujitsu’s CTI platform enables an organization to permit employees to access their account on the road as well as take their voice capability with them through the use of secure phone/fax networks built in to the CTI infrastructure The Fujitsu solution incorporates an on-line conference center that has real-time exchange of voice, imagery, and data while in conferencing mode.

#5 Computer Telephony Integration Provider – Voxeo

Voxeo is a U.S. based enterprise provider of Computer Telephony Integration solutions. They focus on aiding organization in lowering costs by automating tasks for consumers by integrating their Interactive Voice Response (IVR) system with an organizations network. They are also one of the first CTI providers to deploy VoiceXML and CCXML technologies that permit the underlying data exchange to be separated from enterprise technologies using CTSA standards-based protocols. Voxeo’s solutions are also scalable, permitting an organization to focus on the aspects of Computer Telephony Integration that are best suited for deployment based on the business’s day-to-day functions and overall goals.